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How to Create RMA in R12 Order Management

How to create RMA in Oracle Order Management:

I am taking the case of creation of Return Sales Order with Receipt and Credit Memo.

1.Create New Sales Order with Order Type = “Return Only . ( we can take Mixed or any other that allow return line)

2.Since Header Order Type is “Return Only”, based on the transaction Type Setup ,  System will default Line Type .In transaction type set the Default RMA = “Return (Receipt)” , with this Setup system will populate the Line Type = “Return (Receipt)”  , enter other details like
Item #
Qty etc.

3.Go to Return tab ( Lines) and Enter Return Reason (There is LOV for Return Reason select any relevent value from LOV ).
4.Book the RMA.

5.Requery the RMA , check the Line Status , It should be “Awaiting Return”.

6.Select Receipt (Purchasing Responsibility) 

7.Goto Customer Tab and Enter the RMA Num .

8.Press Find Button.

9.Ignore the receipt Header , and go to Receipts form 

10.Select the line

11.Press Save,System will ask for the Sub Inventory.Best bet is enter “Stores” ( Here I am taking the case Routing = Direct Delivery)

12.Press Save Button. Save action will automatically submit the “Receiving Transaction Processor (RTP) concurrent Program.

13.Check Order line status , it should be “Returned”.

14.Go to View > request . Submit Concurrent Program “Workflow background Process”
              with Item Type = OM Order Line
              Process Deferred = Yes
              Process Timeout = No.

Query Order line again , Status Should be “Closed”

15.Step # 14 also submit “Autoinvoice” concurrent Program.
16.Goto Transaction (Receivable Responsibility)

            Go to Find Window
             Enter Sales Order # in Sales Order Number Field
             Press Find
System should display your Invoice (Credit memo)

Examine the Invoice and you are good to go.
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